Legal

Terms and Conditions

Effective date: 12 July 2026

These Terms and Conditions ("Terms") govern your access to and use of the Yenkonkoa mobile application, website, and related services (collectively, the "Services"). By creating an account, downloading the app, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Definitions

• "Yenkonkoa" ("we", "us", "our") means the operator of the Yenkonkoa platform.
• "User" ("you", "your") means any person who accesses or uses the Services, whether as a customer or a driver.
• "Customer" means a User who books transportation services through the platform.
• "Driver" means an independent, verified service provider who accepts bookings through the platform.
• "Trip" means a transportation service booked and completed via the Services.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Services. Drivers must hold a valid Ghanaian driver's licence, be at least 21 years of age, and meet all platform verification requirements. By using the Services, you represent and warrant that you meet these requirements.

3. Services

Yenkonkoa is a technology platform that connects customers with verified, independent personal drivers and chauffeurs for private transportation within Ghana. We do not own vehicles, employ drivers, or provide transportation services ourselves. We provide the software infrastructure that facilitates booking, scheduling, real-time tracking, communication, payment processing, and feedback.

4. Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must immediately notify us of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
• You may delete your account at any time through the app settings. Deletion is subject to the data retention provisions in our Privacy Policy.

5. Bookings, Payments & Refunds

• Trip fares are calculated and displayed to the customer before a booking is confirmed. Fares may include a base charge, distance charge, time charge, and applicable fees or taxes.
• Customers must complete payment through the app's supported payment methods (e.g., mobile money, card) before a trip is broadcast to available drivers.
• Payments are processed by third-party payment providers. Yenkonkoa does not store complete payment card details.
• Refunds are subject to the cancellation policy displayed at the time of booking. Generally, no refund is available for trips that have been started or completed, except where required by law or at our sole discretion for extenuating circumstances.
• Drivers receive earnings as displayed in the app, subject to applicable platform fees and payout schedules.

6. Refer & Earn Program

• Users may invite others to join Yenkonkoa through the in-app referral program and earn rewards as described in the app.
• Rewards, eligibility criteria, payout thresholds, and program duration may change at our discretion without notice.
• Self-referral, creation of duplicate or fake accounts, bulk invitation abuse, or any fraudulent activity will result in forfeiture of rewards, disqualification from the program, and possible account suspension or termination.
• Rewards have no cash value unless otherwise stated and may not be transferred or exchanged.

7. Notifications

We send push notifications, SMS messages, and email alerts for trip updates, booking confirmations, promotional offers, system messages, and safety alerts. You can manage your notification preferences in the app settings. Note that disabling certain notifications may limit your ability to receive time-sensitive trip alerts, which could affect your use of the Services. Message and data rates may apply for SMS.

8. Reviews & User-Generated Content

• After a completed trip, customers and drivers may submit star ratings and written feedback ("Reviews").
• Reviews must be honest, accurate, and respectful. You may not post false, defamatory, abusive, hateful, discriminatory, or irrelevant content.
• By submitting a Review, you grant Yenkonkoa a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, publish, and display the Review for any purpose related to the Services.
• We reserve the right to remove or edit any Review at our sole discretion, without notice or liability.
• Your display name, profile photo, and rating may be shown publicly alongside your Review.

9. Reporting Issues & Safety

If you experience a safety concern, payment dispute, inappropriate behaviour, or any other issue, you may report it through the in-app "Report an Issue" feature or by contacting our support team at support@yenkonkoa.com. We investigate all reports in good faith and may suspend, deactivate, or take legal action against accounts found in violation of these Terms or applicable law. Filing false or malicious reports is strictly prohibited and may result in account action.

10. User Conduct

You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorised purpose.
• Harass, abuse, threaten, or discriminate against any other User.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorised access to any part of the Services or related systems.
• Upload or transmit viruses, malware, or other harmful code.
• Use automated scripts, bots, or scrapers to access the Services.
• Impersonate any person or misrepresent your affiliation with any person or entity.

Violation of these conduct rules may result in immediate account suspension or termination and, where appropriate, referral to law enforcement.

11. Intellectual Property

All content, software, designs, text, graphics, logos, and other materials within the Services are owned by Yenkonkoa or licensed to us and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial purposes only. You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.

12. Third-Party Services

The Services may integrate with or contain links to third-party services (e.g., payment processors, mapping providers, push notification services). Your use of such third-party services is governed by their respective terms and privacy policies. Yenkonkoa is not responsible for the content, accuracy, or practices of any third-party services.

13. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Yenkonkoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or personal injury, arising out of or related to your use of the Services, even if advised of the possibility of such damages. Our total liability to you for any claim arising out of these Terms or the Services shall not exceed the total amount paid by you to Yenkonkoa in the 12 months preceding the claim.

Yenkonkoa is not liable for disputes between customers and drivers, or for losses arising from factors outside our reasonable control, including but not limited to traffic conditions, weather, vehicle mechanical failure, or acts of third parties.

15. Indemnification

You agree to indemnify, defend, and hold harmless Yenkonkoa and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any person.

16. Termination

You may terminate your account at any time through the app settings. We may suspend or terminate your account immediately, without notice or liability, for any reason, including breach of these Terms, suspected fraud, illegal activity, or prolonged inactivity. Upon termination, all licences and rights granted to you under these Terms will cease immediately. Provisions that by their nature should survive termination shall survive, including intellectual property, indemnification, limitation of liability, and dispute resolution.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in Accra, Ghana, under the Arbitration Act, 1961 (Act 38) of Ghana. The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court having jurisdiction. You agree that any proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

18. Changes to These Terms

We may modify these Terms at any time by posting the revised version on our website and updating the effective date. Material changes will be notified through the app or by email at least 14 days before they take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Yenkonkoa regarding the Services and supersede all prior or contemporaneous agreements, understandings, or representations.

21. Contact Us

For questions, complaints, or concerns about these Terms, please contact us at:

Email: support@yenkonkoa.com
Website: https://yenkonkoa.com